(a) (a) The cost of transporting a shipment can be affected by the amount of space that it occupies, rather than the actual weight. This is the volumetric (or dimensional) weight. For international shipping practice, the volumetric weight is calculated and compared with the actual weight of the item – the higher weight is used to calculate shipping cost. The formula to calculate volumetric weight is:
China: volumetric weight (kg) = length x height x width (cm)/ 6,000

(b)(b) Please note that normally the weight indicated on seller’s webpage is the actual weight. You need to pay special attention to the dimensions of bulky items like soft or plastic toys, diapers, pillows, chairs, crystal lights, bicycles, etc. Sometimes the shipping cost can be higher than the value of the product itself. It is advised to check the dimension with sellers or seek for our help.

(c) (c) The weight or volumetric weight you see for each order is weighed or measured at their minimum individual package. When you submit a shipping order, all the individual orders will be consolidated into one single parcel. There will be extra weight incurred by the packaging material or extra space occupied due to the small gaps between items, and the standardized packaging to meet the shipment requirements.

(d) (d) Goods are delivered to ground floor, please communicate with the driver if you need help to move your parcel upstairs.

(e)(e) We do not provide forklift for lifting heavy items for unloading.

(f) If the customer buys a single item or a large item of more than 100KG, he needs to bring his own forklift and human unloading, and the driver only assists in unloading.

(g) When the customer receives the goods, the difference of 1cm is normal. Because the handling process squeezes the collision, the box will inevitably change.