|Why is my parcel not processed?|
After adding your parcel information, you have to add a delivery order with your delivery details.
|Why isn’t my order processed on the same day?|
Any orders that are paid before 6:30pm are sent on the same day, prices will be available at 3pm.
|The weight provided does not match with my information?|
The weight of your parcel is according to the weighing when the parcel is received by our warehouse staff. You can request for a picture of the parcel if you do not agree to the information given.
Or delivery can proceed, if any mistake is made on our side we will return the amount charged extra.
|Why is volumetric weight used?|
The volumetric weight value is higher than the actual weight.
|Why isn’t my parcel sent out for delivery?|
Your parcel shall be kept in our warehouse for as long as 30 days free of charge if no order is created, please check if you have created a delivery order.