Cargo Compensation Guide

Cargo Compensation Guide

 

1. Product name and description must be stated clearly on your invoice.
2. Claim request must be submitted within 48 hours of acceptance.
3. After we receive your complaint, investigation towards each participating party shall commence.
4. Further action shall be taken according to the outcome of the investigation.
– Maximum compensation for CITILINK: USD50
– Maximum compensation for SKYNET: USD50
– Maximum compensation for KANGAROO: USD50
– Maximum compensation for sea freight: 3 times of freight charges.
– Free delivery of left out item to destination.

1. Compensation value according to item value on invoice (maximum of USD50), or 3 times of shipping fee, whichever is the lowest.
2. Non declared items or falsely declared items are not covered.
3. No compensation for repackaged parcels, due to reasons such as: seller mistake and lost parcel before arriving at warehouse.
4. Kindly reassure with your seller to package appropriately according to the items that are to be shipped, fragile items must be packaged with proper cushion labelled clearly.

1. Compensation shall be bear by any party responsible.
– Maximum compensation for CITILINK: USD50
– Maximum compensation for SKYNET: USD50
– Maximum compensation for KANGAROO: USD50
– Maximum compensation for sea freight: 3 times of freight charges.
2. If parcel is not found in our warehouse, a maximum compensation of RMB100 will be provided.

1. NO compensation and/or refunds for items that are detained by customs, all fees generated is responsible of account owner only.
2. User will be blacklisted if such scenario happens too frequently.

1. Appropriate notification is provided before delivery of parcel, we shall not be held responsible for 3rd party delays.
2. Shipping Fee Compensation Rate:
– 3 days delay: 10% of shipping fee
– 7 days delay: 20% of shipping fee
– 14 days delay: 50% of shipping fee
– 30 days delay: 100% of shipping fee

所有订单在要求特别处理,将会次日得到回复,或更迟视要求而定。

所有发货后要求特别处理的订单将不受限延迟发货赔偿规则内。

1. All claim requests must be completed with purchase and shipping documents, and to be submitted within 1 week of request.
2. We will conduct our investigation and further action to be taken within 2 weeks time.

** Our AXA cargo insurance is recommended for high valued items.