*Shipping duration: 7 – 10 working days *According to the standard air freight algorithm, the air freight received is based on the actual weight or volume weight, depending on which weight is higher. – Freight will be provided within 3-5 working days after the departure date; Day 5 receiving
（1）The freight will be provided after the parcel arrives at the warehouse in Malaysia. (Freight will be provided within 3-5 working days after the departure date; Day 5 receiving) （2）According to the “air freight” standard algorithm, the air freight received is based on “actual weight” or “volume weight”, depending on which weight is higher. The volumetric weight algorithm is (length X width X height) cm/6000= volume （3）Note: batteries, electronics, liquids, white powder, white liquid goods cannot be transported *Some goods need to see the volume of transport to determine which channel to use, and customers need to provide detailed product photos and inform the volume of transport, so that customer service can verify the correct transport channel from the airline （4）Parcel charges is based on 1KG per unit （5）If the customer does not confirm the details of the goods transportation, please consult our customer service first to confirm the correct channel transportation. If the parcel is lost or detained due to customs clearance, our company will not be responsible. （6）Suggested proposed an insurance for the parcel, which has been fully reimbursed if lost; If the insurance is not purchased, the maximum compensation for an order is $50.
No. 223, Sec. 3, Changxing Rd., Luzhu Dist
Warehouse Business Hour
Monday – Friday 9am – 6pm （Sat & Sun Off）
Complete Warehouse Address
No. 223, Sec. 3, Changxing Rd., Luzhu Dist., Taoyuan City 33852, Taiwan (R.O.C.）
Free Storage charges (30 days)
more than 30 days
In parcel, in units of 10 kilograms
Each parcel is RM1/ day
more than 45 days
Give up custody, destroyed
1-30 days = Free storage charges、31 – 45 days = calculate storage charges 、45 days > = destroyed
Taiwan Online Shopping Website
1. Can potted plants be shipped back to Malaysia? Ans：Yes, but it must be reinforced and packed.
2.Can the liquid or electronic goods be shipped back to Malaysia? Ans：Yes, some liquid goods and electronic goods can be transported. If you are not sure whether the goods can be transported, you can confirm the attributes of the goods to our customer service.
3. Does Taiwan have sensitive good channels? Ans：Taiwan only have general channels. It is divided into goods that can be transported and goods that cannot be transported. If you are not sure whether the goods can be transported, you can confirm the attributes of the goods to our customer service.
4. Does the customer need to add import duty fee to the freight? Ans：Our Taiwan channel included the service of customs clearance and tax . Customers only need to pay the freight and wait for the goods at home.
5. My parcel will arrive at the warehouse in Taiwan on Saturday. When will my parcel arrive in Malaysia? Ans：If the parcel arrives at the warehouse on Saturday, it will be shipped back to Malaysia by default on the flight date of next Friday. It is expected that the flight will arrive at the warehouse in Malaysia three days later.
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