新冠疫情对马来西亚航空与海运的影响与操作

 

1. 空运是否还会运作?可以空运?
可以空运,但航班时效受到影响,从5-7个工作日到10-15个工作日或更久
 

2. 本地派送是否还有继续派送包裹?
本地快递/罗利运输,将继续派送。但预计时效将受影响。
 

3. 海运是否还可以运?
目前海运操作正常, 顾客可以使用海运发货。
 

4. 空运价格是否会再上调?
是的, 因航班锐减,成本上调。 时效非常不稳定。建议顾客可以选择使用海运渠道。
 

5. 马来西亚客服有上班回复吗?
有回复。请在工作时间,官方网站右下角寻找客服或查询关注我司公众号询问

 

6. 马来西亚总部会接听销售电话?

18-31/03/2020期间不会接听销售电话,如有任何询问。请到我司微信公众号进行询问。

我司微信公众号:MYPOZ

 

7. 支付宝代付,充值,转银行的服务会受到影响吗?

支付宝部门时效会比平时长,预计会在提交完整资料后1-3个工作小时处理完毕。

 

8.其它渠道:如 韩国,美国,台湾,澳洲,泰国,日本,英国,新马,马来转中国,马来西亚到印尼,马来西亚国内物流是否有收到影响?

海外渠道仓库/航班/备注
海外渠道仓库/航班/备注

 
9. 口罩,额温枪/温度计,酒精洗手液/消毒液,是否能运输?

(海运)请使用:敏感渠道运输
(空运)不能运输
>温度计/额温枪,防护服,防护罩,护目镜:
(海运)请使用:敏感渠道运输
(空运)不能运输
>酒精洗手液/消毒液 -不能运输
**新加坡海运渠道暂停防疫物资运输

 

更新时间:2020年04月29日 – 1800

此网页将会不定时更新:https://wp.me/p9zpDk-2bp 让大家方便追踪信息.

 

 

【Notice】The Effects and Operation of Covid-19 towards Malaysia Air Freight and Sea Freight

 

The Effects and Operation of Covid-19 towards Malaysia Air Freight and Sea Freight

1. Will air freight able to operate?
Yes, but the time range will be affected badly. From 3 – 5 working days to 10 – 15 working days or longer.

2.  Will the local delivery operate as usual?
Courier service and logistic will delivery as usual. But the time range will be affected.

3. Can I use sea freight?
Sea freight is operating as normal currently. Customers can choose to use Sea freight.

4. Will air freight charge increase again?
Yes, because the flight is decreasing. Time range is not stable. Advising to use Sea Freight instead.

5. Will MYPOZ HQ at Malaysia operate as usual?
Yes, Mypoz will arrange staff to work at home. If there is any inquiry, please contact with relevant department.

6. Will MYPOZ HQ at Malaysia pick up phone?
No, Mypoz will not pick up phone call in conjunction with 18-31/03/2020. If there is any inquiry, please find us via our Official Wechat or click the flying bird at the right down in our website. Mypoz Official Website: MYPOZ

7. Will Alipay service be affected?
Alipay department will take longer time for the service, estimating 1 – 3 hours after submitting full documents.

8. Will the other channels: Korea, America, Taiwan, Australia, Japan, Thailand, Singapore, Malaysia to China, Malaysia to Indonesia, domestic courier be affected?

Other channels:warehouse/flight/remarks
Other channels:warehouse/flight/remarks

 

9. Can face mask, thermometer, and alcohol hand sanitizer/disinfectant be shipped?

Face mask – 
(Sea freight) Please select: Sensitive channel
(Air freight) CANNOT be shipped
>Thermometer, protective suit, protective cover, medical goggles
(Sea freight) Please select: Sensitive channel
(Air freight) CANNOT be shipped
>Alcohol hand sanitizer/disinfectant – No shipping
**Sea Freight channel for Singapore stop shipping epidemic prevention supplies

 

Renew time: 29/04/2020, 1930
This website will update time to time: https://wp.me/p9zpDk-2bp
For your convenience to update information.